New Member Specialist

Job ID
# of Openings
Job Locations
Open-Southeast Asia
Posted Date
2 months ago(5/19/2021 9:04 PM)


Ensures effective integration for all new YPO members. Provides timely and memorable customer experience for YPO members by leveraging excellent, in-depth knowledge of YPO products and services.


• Conduct welcome calls for all new members, providing a walkthrough of our digital platforms and existing programs and services.
• Maintain in-depth knowledge of membership policy, code of conduct, products, services and YPO business processes.
• Manage member integration and retention contact process - including planning, executing, and timely reports - for new and graduating members
• Promote and maintain accurate collection of member profile data resulting in improved products and services as well as personalized member interactions.
• Research and assess market opportunities for enhancing member integration and retention programs.
• Develop and improve processes related to member outreach, integration and retention in collaboration with other functions and teams.
• Maintain key service level agreements (SLAs) as defined by YPO such as 24-hour response time.
• Support YPO renewals and reinstatement programs.
• Provide accurate and timely membership or service-related metrics or information.
• Support existing products and services that which may drive increased member satisfaction and retention.


• Strong professional experience working with chief executives in a global, multi-cultural community.
• Excellent interpersonal, verbal and written communication skills. Grasp of topical business, economic and political issues; comfort with a broad spectrum of topics and disciplines.
• Ability to maneuver through politically charged issues and situations.
• Strong organizational, planning and prioritization skills, with attention to detail and accuracy of data.
• Ability to work effectively as an integral part of a global, multi-cultural team.
• Fluency in English required. Bilingual in another language (both written and oral) preferred.
• Ability to work independently and be self-motivated.
• Ability to work flexible and/or extended hours as needed and willingness to travel.


• At least three years in a non-profit or service-related industry.
• 1 or more years of international work experience preferred.
2 or more years of experience working with technology platforms such as an Association Management System (AMS) or a Customer Relationship Management (CRM) solution.


• College degree (BS) or equivalent work experience.
• Association or membership organization experience is helpful.
• Proficient in Microsoft Office and database management, preferably in Microsoft Customer Relationship Management (CRM)


YPO is an equal opportunity employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.


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